Privacy Policy — mybet888

1 Introduction

This Privacy Policy ("Policy") is issued by mybet888 ("we", "us", "our", or "the Company") and governs the collection, use, storage, and disclosure of personal data relating to users ("you", "your", "the Member", or "the Visitor") of the mybet888 online platform accessible at mybet888.cam and all associated subdomains, mobile sites, and applications.

mybet888 is committed to protecting your personal data and handling it responsibly in accordance with applicable data protection laws and regulatory requirements governing online gaming operators. This Policy is intended to give you full transparency over our data practices so that you can make informed decisions about your relationship with mybet888.

This Policy should be read in conjunction with our Terms & Conditions, which constitute the broader contractual framework governing your use of the Platform. By creating a Member Account on mybet888, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Definitions

For the purpose of this Privacy Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to names, identification numbers, contact details, financial data, location data, and online identifiers.
• "Processing" means any operation performed on personal data, whether by automated means or otherwise, including collection, storage, use, disclosure, alteration, and deletion.
• "Data Controller" means mybet888, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party engaged by mybet888 to process personal data on its behalf and under its instruction.
• "KYC Data" means identity and address verification documents and related information collected as part of the Know Your Customer compliance process.
• "Cookies" means small text files placed on your device by the Platform for the purpose of storing user preferences, session identifiers, and analytics data.
• "Member" means any registered user of the mybet888 Platform who has completed account registration.
• "Visitor" means any individual who accesses the Platform without completing account registration.

3 Data Controller

mybet888 acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, mybet888 determines the purposes for which personal data is collected and the manner in which it is processed.

Where mybet888 engages third-party service providers — including payment processors, KYC verification providers, fraud detection agencies, and analytics platforms — those third parties act as Data Processors operating under contractual obligations that restrict their use of your data to the specific purposes for which it was shared.

Enquiries relating to data protection, requests to exercise your rights, or complaints about our data handling practices should be directed to our support team. Contact details are provided in Section 16 of this Policy.

4 Data We Collect

mybet888 collects personal data through various channels in the course of providing our services. The categories of personal data we collect include:

• Full legal name, date of birth, and gender
• Email address, mobile phone number, and residential address
• Username and encrypted account credentials
• Nationality and country of residence

• Government-issued identity document details (Malaysian IC / MyKad, Passport, or Driver's License)
• Proof of address documentation (utility bills, bank statements)
• Facial biometric data collected via selfie verification procedures
• Source of funds documentation where required under regulatory obligations

• Deposit and withdrawal transaction records in MYR
• Payment method identifiers (partially masked bank account numbers, e-wallet reference IDs)
• Transaction timestamps, amounts, and processing outcomes
• Details of bonuses claimed, wagering activity, and gaming history

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation behaviour within the Platform
• Cookies and similar tracking technology data (see Section 10)

• Records of live chat interactions with our support team
• Email correspondence related to your Account
• Responses to surveys or feedback requests
• Records of complaints and dispute resolution communications

5 How We Use Your Data

mybet888 processes your personal data for the following specific purposes:

mybet888 will not use your personal data for any purpose not listed in this Policy without first providing you with appropriate notice and, where required, obtaining your consent.

6 Legal Basis for Processing

mybet888 relies on the following legal bases for processing your personal data, as applicable to each specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and mybet888 — i.e., to operate your Account, process wagers, and administer transactions.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering (AML) regulations, KYC obligations, responsible gambling requirements, and data retention mandates imposed by relevant regulatory authorities.
• Legitimate Interest: Processing for fraud prevention, security monitoring, platform analytics, and improvement of our services where our legitimate business interests are not overridden by your rights and freedoms.
• Consent: Processing of your data for optional purposes such as marketing communications, where you have provided clear, informed, and freely given consent. You may withdraw consent at any time by contacting our support team.

7 Data Sharing & Disclosure

mybet888 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment Service Providers: Financial institutions and payment processors including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency exchange partners — solely to process your transactions.
• KYC & Identity Verification Providers: Third-party verification services engaged to conduct identity and document authentication as part of our mandatory KYC compliance process.
• Fraud Prevention & Security Services: Specialist fraud detection agencies and security monitoring services that assist in protecting the Platform and its Members against fraudulent activity.
• IT Infrastructure & Hosting Providers: Cloud hosting, database management, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities & Law Enforcement: Government bodies, regulators, and law enforcement agencies where disclosure is required by law, court order, or regulatory mandate — including reporting obligations under applicable AML legislation.
• Group Companies: Affiliated entities within the mybet888 corporate group for the purposes of group-wide compliance, risk management, and IT infrastructure operations.

All third parties receiving personal data from mybet888 are contractually required to maintain adequate data security standards and to use your data only for the specific purposes for which it was disclosed.

8 International Data Transfers

mybet888's operational infrastructure may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, mybet888 takes steps to ensure that appropriate safeguards are in place to protect your personal data at a standard equivalent to that applicable within Malaysia.

Safeguards employed for international transfers may include:

• Standard contractual clauses incorporated into agreements with overseas data processors;
• Transfer to jurisdictions that have been assessed as providing an adequate level of data protection;
• Binding corporate rules within the mybet888 group of companies.

You may request further information about the specific safeguards in place for any international data transfer by contacting our support team.

9 Data Retention

mybet888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and KYC data: Retained for the duration of the Member relationship and for a minimum of five (5) years following account closure, in accordance with applicable AML regulatory retention requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial regulatory requirements.
• Communications and support records: Retained for a minimum of three (3) years from the date of the relevant interaction.
• Technical and device data: Generally retained in aggregated or anonymised form following the active session and for up to twenty-four (24) months for analytics purposes.
• Marketing preferences: Retained until consent is withdrawn, at which point marketing communications will cease and preference records will be updated accordingly.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is subject to legal hold or ongoing regulatory investigation, retention may extend beyond standard periods.

10 Cookies & Tracking Technologies

mybet888 uses cookies and similar tracking technologies on the Platform for the purposes described in this section. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other information stored on your device.

• Essential Strictly Necessary Cookies: Required for the Platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without severely impacting Platform functionality.
• Functional Functional Cookies: Enable enhanced functionality such as remembering your language preferences, display settings, and recent navigation history. Disabling these cookies may reduce personalisation but will not prevent basic Platform use.
• Analytics Analytics Cookies: Collect anonymised or pseudonymised information about how visitors navigate and interact with the Platform. This data is used to improve user experience, identify technical issues, and optimise Platform performance.
• Marketing Marketing Cookies: Used to deliver relevant promotional content to Members based on their activity and preferences. Marketing cookies are only deployed where you have provided your consent.

You may manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling certain cookies may affect your ability to use some features of the Platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

11 Your Rights as a Data Subject

Subject to applicable data protection legislation and any overriding legal obligations, you hold the following rights in relation to your personal data held by mybet888:

To exercise any of the above rights, please contact our support team with a clear description of your request. We will respond within 30 days. We may request proof of identity before processing rights requests to protect the security of your data.

12 Children's Privacy & Age Restriction

mybet888 strictly prohibits use of the Platform by any person under the age of 21. Our services are not directed at or intended for minors, and we do not knowingly collect personal data from persons below the minimum age requirement.

Where mybet888 discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated Account. KYC verification requirements are in part designed to prevent underage access to the Platform.

If you have reason to believe that a minor has registered an Account on mybet888, please contact our support team immediately so that the matter can be investigated and resolved promptly.

13 Security Measures

mybet888 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Encryption: All data transmissions between your device and the mybet888 Platform are encrypted using TLS 1.2 or higher (256-bit SSL).
• Data-at-Rest Encryption: Sensitive stored data, including payment credentials and identity document data, is encrypted using AES-256 or equivalent standard encryption.
• Access Controls: Access to personal data within our systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): Available to all Members and mandatory for administrative access to internal systems.
• Penetration Testing & Security Audits: Regular independent security assessments are conducted to identify and remediate vulnerabilities.
• Incident Response: mybet888 maintains documented incident response procedures. In the event of a data breach affecting Member data, we will notify affected Members and relevant authorities in accordance with applicable legal obligations.

14 Third-Party Links & Integrations

The mybet888 Platform may contain references to third-party services, including licensed game studio platforms, payment gateway interfaces, and KYC verification portals. Where you interact with these third-party services, their own privacy policies and data handling practices will apply.

mybet888 is not responsible for the privacy practices of third-party services and does not control how those parties collect, use, or share your data. We recommend reviewing the privacy documentation of any third-party service you interact with through or in connection with the Platform.

15 Amendments to This Policy

mybet888 reserves the right to update or modify this Privacy Policy at any time. Where changes are material — particularly where they involve new processing purposes, new categories of data collected, or changes to your rights — we will provide reasonable notice to Members via email to the registered Account address and/or by prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page will be revised whenever a new version of this Policy is published. Continued use of the Platform following publication of the revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to remain informed about how mybet888 protects and uses your personal data. If you have concerns about any proposed change to this Policy, please contact our support team before the effective date of the change.

16 Contact Us

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way in which mybet888 processes your personal data, please contact our dedicated support team. We will acknowledge all privacy-related enquiries within 5 business days and provide a full response within 30 days.

To exercise any of your data subject rights as described in Section 11, please include your full name, registered email address, and a clear description of the data subject right you wish to exercise. We may request additional proof of identity before processing your request.

For Responsible Gambling enquiries, self-exclusion requests, or account closure, please visit our Responsible Gambling page or contact support directly through live chat.